Thank you for shopping with Trendivvo! We hope you love your purchase. If for any reason you’re not completely satisfied, we’re here to help.
1. Return Window
You have 30 days from the date of delivery to request a return or exchange. Returns submitted after this period may be subject to a restocking fee or may not be accepted.
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2. Eligibility Criteria
To qualify for a return, items must:
- Be unused and in their original condition.
- Include all original tags, packaging, and accessories.
- Require proof of purchase (order number or receipt).
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3. Return Methods
Options available:
- Full Refund to your original payment method.
- Store Credit (if preferred or depending on promotion).
- Exchange for a different size or color (subject to availability).
4. Exclusions
Certain items are non-refundable, including:
- Final sale items.
- Gift cards or personalized/customized products.
- Worn, washed, or damaged items not due to our fault.
5. Return Shipping & Restocking Fees
- You are responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
- A restocking fee (e.g., ₹200 or a percentage of the item price) may apply for returns opened or used without tags.
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6. Refund Processing Times
Once we receive and inspect your returned item, refunds will be processed within 5 business days. Refunds will be issued using the original payment method.
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7. “Returnless Refunds” Option
In some low-cost or hard-to-resell cases, we may offer a refund without requiring the item to be returned—especially if the return shipping cost exceeds the item’s value.
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8. How to Initiate a Return
- Contact our support at support@trendivvo.online with your order details.
- We’ll provide instructions and a prepaid return label if eligible.
- Package the item securely and ship it back.
9. Order Cancellations
Cancellations must be requested within 12 hours of placing the order. Once shipped, the standard return process applies.
10. Modifications & Exceptions
We reserve the right to alter this policy at any time. However, changes will not affect orders placed prior to the update.
11. Legal Rights
This policy does not affect your statutory consumer rights as per applicable laws. In some jurisdictions, you may have extended rights beyond what is outlined here.